Frequently Asked Questions

1. How do I place an order?

You can place an order directly on our website by selecting a product, choosing available options, and clicking “Add to cart.”
Simply follow the checkout steps to complete payment and confirm your order.

2. Do I need to create an account to make a purchase?

No, creating an account is not required.
You may check out as a guest.

However, creating an account allows you to:

• Save shipping addresses

• View order history

• Track orders more easily

3. What payment methods do you accept?

We accept the following payment methods:

• Visa

• Mastercard

• American Express

• JCB

• Discover

All transactions are protected using SSL encryption.

4. Do prices include taxes?

Prices are listed in U.S. Dollars (USD).
Applicable taxes are calculated and applied at checkout in accordance with U.S. regulations.

5. What are the order processing and delivery times?

Order processing: 2–5 business days after payment confirmation

Orders placed before 5:30 PM are processed the same business day.
Orders placed after 5:30 PM will begin processing on the next business day.
Orders placed on public holidays will be processed on the following business day.

Estimated delivery time: 6–14 business days within the United States after shipment

Once your order ships, you will receive an email with tracking information.

6. Is shipping free?

Yes.
All orders ship free within the United States.
There is no minimum purchase requirement.

7. Can I cancel my order?

Yes.

You may request order cancellation within 36 hours of purchase, provided the order has not yet shipped.
If the order has already shipped or the 36-hour window has passed, cancellation is no longer possible.
In such cases, a return may be requested after the item is delivered.

8. What is your return policy?

You may request a return within 40 days of receiving your order.
Returned items must be unused, undamaged, complete, and in original packaging with all accessories.

A prepaid return shipping label is included inside the package when you receive your order.

Refunds are processed within 2–5 business days after the returned item is received and inspected.

9. Do you offer exchanges?

No.
Due to the nature of furniture items, all requests are handled as individual returns.
If you would like a different item, please place a new order through our website.

10. Can I track my order?

Yes.
Once your order ships, you will receive an email containing a tracking number that allows you to monitor delivery progress.

11. What should I do if I experience a payment issue?

Please check the following:

• Payment details were entered correctly

• Sufficient funds or credit are available

• Your bank allows online transactions

If the issue persists, please contact us using the information below.

12. Do you ship internationally?

No.
We currently ship exclusively within the United States.

13. How can I contact customer support?

For any questions regarding orders, payments, shipping, or support, please contact us:

Email: itadmin@casaupio.com
Phone: +65 (839) 53612
Address: APT BLK 292A COMPASSVALE STREET #06-230, SINGAPORE 541292, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM – 5:30 PM
Service Area: United States