Shipping Policy

 

1. Shipping Area

Our store provides shipping services exclusively within the United States.
All orders are fulfilled through carefully selected logistics partners to ensure reliable handling, secure transportation, and full tracking throughout the delivery process.

2. Shipping Costs

• All items ship free of charge within the United States.

There is no minimum purchase requirement for free shipping.

3. Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Processing Cutoff Time:

• Orders placed before 5:30 PM are processed the same business day.

• Orders placed after 5:30 PM will begin processing on the next business day.

• If an order is placed on a public holiday, processing will begin on the following business day.

Once prepared, the order is handed over to the shipping carrier.
During periods of high order volume, processing times may vary slightly while maintaining clear communication with customers.

4. Shipping Method & Estimated Delivery Time

• After shipment, the estimated delivery time is 6–14 business days within the United States.

Any exceptional circumstances beyond our control will be handled with due diligence.

5. Applicable Taxes

All prices are displayed in U.S. Dollars (USD).
Applicable taxes are calculated at checkout in accordance with U.S. regulations.
No additional charges will be collected at delivery unless specifically requested by the customer.

6. Order Tracking

Once an order has shipped, an email containing the tracking number will be sent to the customer.
This tracking link allows real-time monitoring of delivery progress.
For further assistance, customers may contact customer support and provide their order number.

7. Responsibility & Claims

The risk of loss or damage transfers to the customer upon confirmed delivery of the package.
If a package arrives damaged or altered, the customer must:

• Notify the carrier at the time of delivery, when possible;

• Contact our store within 48 hours with a description of the issue and supporting photos.

Each claim is reviewed transparently to determine an appropriate resolution under applicable policies.
Our store is not responsible for delays or issues caused by incorrect information provided by the customer.

8. Contact Information

For any questions regarding orders, shipping, tracking, or after-sales support, please contact us:

Email: itadmin@casaupio.com
Phone: +65 (839) 53612
Address: APT BLK 292A COMPASSVALE STREET #06-230, SINGAPORE 541292, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM – 5:30 PM
Service Area: United States