Order Cancellation Policy

1. Cancellation Eligibility

• Customers may request to cancel an order within 36 hours of purchase, provided the order has not yet entered the shipping process.

• If the order has already been shipped or the 36-hour cancellation window has passed, cancellation will no longer be available. In such cases, customers may submit a return request after receiving the merchandise, in accordance with our website’s return process.

Orders containing customized, made-to-order, or customer-specified items cannot be canceled once the order has been confirmed.

2. How to Request an Order Cancellation

To request an order cancellation, customers must complete the following steps:

• Submit a written cancellation request via email within the permitted time frame, including the order number and reason for cancellation.

• Wait for confirmation from our store’s customer support team, who will verify whether the order is still eligible for cancellation.

• Receive confirmation of cancellation or, if the order has already shipped, instructions for initiating a return after delivery.

3. Refund Processing

Once a cancellation request is approved, the refund will be processed promptly and transparently.

Orders canceled before shipment will be refunded within 2–5 business days.
Refunds will be issued to the original payment method used at checkout, unless otherwise agreed between the customer and our store.

The time required for the refunded amount to appear may vary depending on the payment provider.

4. Contact Information

For any questions regarding order cancellations or refunds, please contact us using the information below:

Email: itadmin@casaupio.com
Phone: +65 (839) 53612
Address: APT BLK 292A COMPASSVALE STREET #06-230, SINGAPORE 541292, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM – 5:30 PM
Service Area: United States