Payment Policy

1. Accepted Payment Methods

Our website offers secure payment methods in compliance with applicable payment regulations in the United States.
The following payment methods are accepted:

• Credit and debit cards: Visa, Mastercard, American Express, JCB, Discover

All payments are processed at the time the order is confirmed, after item availability and payment method validity have been verified.

2. Transaction Security

Protecting our customers’ financial information is a top priority.
All transactions are completed through secure connections using SSL encryption to ensure the confidentiality of personal and payment information.

Payment details are never stored on our servers.
All payment information is handled exclusively by authorized payment service providers that comply with international PCI DSS security standards.

3. Currency and Applicable Taxes

All prices displayed on our website are listed in U.S. Dollars (USD).
Applicable taxes are calculated and applied at checkout in accordance with U.S. regulations.

No additional fees will be charged during payment unless clearly stated on the checkout page.

4. Payment Confirmation

Once payment is successfully completed, the customer will receive a confirmation email containing the order reference number.
An order will only be processed after the payment provider authorizes the transaction.

If payment authorization fails, the order will be considered invalid and will not be processed.

5. Payment Issues and Refunds

If a payment issue occurs, customers are encouraged to:

• Verify that all payment details are entered correctly

• Ensure sufficient funds are available

• Contact their bank or payment provider for assistance

Refunds related to valid order cancellations or returns are processed within 2–5 business days using the original payment method, unless otherwise agreed.

6. Contact Information

For any questions regarding payment methods or transaction-related issues, please contact us:

Email: itadmin@casaupio.com
Phone: +65 (839) 53612
Address: APT BLK 292A COMPASSVALE STREET #06-230, SINGAPORE 541292, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM – 5:30 PM
Service Area: United States