Terms of Service

 

1. Introduction and Scope

These Terms of Service govern the use of our website and outline the rights and obligations of users who browse or make purchases through it.
By accessing or using the website, users agree to be bound by these Terms.

These Terms apply to all sales and services conducted within the United States through our website.

2. User Accounts and Responsibilities

Users may create a personal account to manage orders, shipping addresses, and preferences.
Users are responsible for providing accurate information and maintaining the confidentiality of their login credentials.
Providing false information or using information belonging to third parties is prohibited.

We make reasonable efforts to maintain website security and availability but are not responsible for interruptions beyond our technical control.

3. Products, Availability, and Pricing

Products offered on our website are described as accurately as possible.
Images are for illustrative purposes only and may differ slightly from the final product.

All prices are displayed in U.S. Dollars (USD).
Applicable taxes are calculated and applied at checkout in accordance with U.S. regulations.

Product availability shown at the time of purchase may change due to inventory updates.
If an item becomes unavailable, users will be notified and may choose to wait for restocking, select an alternative item, or request a refund.

4. Orders and Payments

To place an order, users must follow the checkout process on the website and complete payment.
An order is considered accepted once a confirmation email is sent.

Available payment methods comply with applicable security standards.
If a pricing or product information error occurs, the order may be canceled and fully refunded.

5. Shipping and Delivery

Shipping is handled in accordance with our Shipping Policy.

• All items ship free of charge within the United States.

There is no minimum purchase requirement for free shipping.

Orders are typically processed within 2–5 business days after payment confirmation.

Processing Cutoff Time:

• Orders placed before 5:30 PM are processed the same business day.

• Orders placed after 5:30 PM will begin processing on the next business day.

• If an order is placed on a public holiday, processing will begin on the following business day.

Once prepared, the order is handed over to the shipping carrier.
During periods of high order volume, processing times may vary slightly while maintaining clear communication with customers.

• After shipment, the estimated delivery time is 6–14 business days within the United States.

Any exceptional circumstances beyond our control will be handled with due diligence.

6. Order Cancellation

Order cancellations are governed by our Order Cancellation Policy.

• Customers may request to cancel an order within 36 hours of purchase, provided the order has not yet entered the shipping process.

• If the order has already been shipped or the 36-hour cancellation window has passed, cancellation will no longer be available. In such cases, customers may submit a return request after receiving the merchandise, in accordance with our website’s return process.

Orders containing customized, made-to-order, or customer-specified items cannot be canceled once the order has been confirmed.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return, Exchange, or Refund Policy.

Customers may request a return within 40 days from the date of delivery.

Returns are accepted only for items that are unused, undamaged, complete, and returned in their original packaging with all included accessories.

• Our website does not offer direct exchanges. Due to the nature of furniture products and handling requirements, each return request is processed as an individual return.

• If customers wish to purchase a different item, a new order may be placed through our website.

• Customized, made-to-order, or customer-specific items are not eligible for return once confirmed. Items showing signs of use, wear, or damage may be refused upon inspection.

A prepaid return shipping label is included inside the package upon delivery, allowing customers to conveniently return eligible items using the provided label.

8. Privacy and Data Protection

Data is used solely for order management, related communications, and proper website operation.
Order-related data may be retained for administrative and legal purposes in accordance with applicable requirements.

Session cookies remain active during browsing, while analytical cookies may be retained for up to 12 months unless consent is withdrawn.
Data processing is based on contractual necessity, legitimate interest, or user consent, while respecting user rights.

9. Governing Law and Dispute Resolution

These Terms are governed by applicable laws of the United States.
Any disputes arising from the use of our website or services shall be resolved through appropriate legal channels in accordance with applicable U.S. regulations.
Alternative dispute resolution options may be available where permitted by law.

10. Contact Information

For any questions regarding orders, shipping, or customer support, please contact us:

Email: itadmin@casaupio.com
Phone: +65 (839) 53612
Address: APT BLK 292A COMPASSVALE STREET #06-230, SINGAPORE 541292, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM – 5:30 PM
Service Area: United States